Airy and modern beachfront apartment

[Maria-C0]

1. On 4/9/2016 Albrecht Veronique was due to check in on my apartment ( confirmation code WN8QY8).
   Due to a key problem, meanwhile solved , they only checked in on 5/9/2016. I have therefore agreed the full payment for the hotel they were obliged to take for that night, which I did today.  Airbnb was informed about the situation through Mr Leandro with whom I have talked with.
   However pay out has never been made.
   Could you please inform why this situation is still a pending matter?

   Kimd regards,
   Maria C

[Donna15]

@Maria-C0, this is a hosts' forum for sharing and advice. 

Best to contact AirBnB directly.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

You can also reach them via the Help icon at the top of this page.

Also, at the bottom of the guest reservation itinerary is a phone number by which you can reach AirBnB.

More essential reading for hosts.

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100