I can’t accept bookings. Guests can’t access the platform and are reporting hijacked accounts with unauthorized transactions. Other hosts are reporting missing payments and fund transfers....
I had a banner day yesterday with new summer bookings. Then all of a sudden I went to accept another for a 5-star guest and got an error message saying “ something went wrong, try again later.” So I did...on 3 different devices, fir 12 hours. Same error message, and now I’m having problems signing into my account.
Called “super host support” 3 times. No resolution. One very rude supervisorrevealed there’s been a new global “platform improvement” rolled out and insisted it was my web browser at fault, which can’t be the case because I use 3 different ones on my 3 devices to avoid problems like this, and then went on to tell me the app would solve all my problems...but that’s malfunctioning too.
12 hours later I’m still waiting for a call back from another rep who was apologetic and admitted there was an internal problem, and my booking request is soon to expire...and guess who will lose the booking and get “demerits” for not responding timely?
A web search reveals everyone’s been having issues with Airbnb in the past few days (5/9-5/16/19) with everything from hijacked accounts, missing funds, associated credit card fraud, to being blocked, guest reports of being stranded in foreign countries, potential guests being unable to access the site to search for listings, hosts being unable to communicate with guests or solve urgent remote issues, and myriad excuses by “support” with no resolution...
... and nothing here either?
Reports include dysfunction with the website, app, and most of all “customer service/support” from guests and hosts alike.
Anyone found any workarounds?