I have been Airbnb host some years already and have several apartments.
I dont know why, but one review, what I have got yesterday, disturbs me little.
Usually I have got 5 star for cleanliness for guests, but recent guest put me 1 star and wrote that apartment was unclean.
Did not specify what exactly, just marked that "everywhere".
They had other complains aswell, that everything was uncomfortable - bed, table etc.
For the price they put 2 stars (it was New Years Eve period) etc.
I always accept customers reviews and these are very useful for me for improving my apartment etc, but this seems that they just had a bad mood or something. How it can be that most guests have put 5 stars for cleanliness and they just 1? It means that this apartment cant be more dirtier anymore 🙂
Yes, I understand, that people are different and theire expectations are different, maybe they could put then 4 or 3 or something, because as I clean my apartments myself, then I know that they are always at the same condition. This is just very spiteful behaviour from them. I looked theire other reviews for the other hosts and it was not anything nice aswell.
Now it has reflected my whole score of this apartment and this review is not very nice to read aswell from the other potential guests.
Should I answer to them something for explanation?