@Kath9
So, this is the point where I simply don't get that people would just write 'we'll be there at 5.30'. That is NOT telling me about themselves or why they're coming and also why are they thinking a request is already a confirmed booking? Sorry, but not buying the 'platform doesn't support people being courteous' excuse.
No, thats completely out of the ballpark. The prompts should encourage courtesy in your message.
The prompts would suggest that they should write something along the lines of "Hi Kath, We're heading out to your place on a family holiday, your place looks fantastic and we really look forward to meeting you..." In your sample the uests would have had that prompt. It obviously didn't work for them.
These prompts do exist. They are not consistent throughout the contact forms on the site so we just need to be aware that guests having navigated their way through a (possibly) challenging payment system (which I encountered) where this question is raised just might not want to be conversational. This is the point where your message would have been generated.
Just being aware that those prompts might not even exist might explain some of the curt messages but not obviously all.
Just as an aside and pertinent to my original post, the enquiry I made to the Host was via a "Ask Question" form. After asking and being pre-approved, the "Tell Kath why you're visiting prompt etc..." Never appeared, and no opportunity to even explain our 'guests' travelling side even appeared.