Broken toaster

[Tapio0]

My quest send a message that she is sorry her husband broke the toaster. In my Airbnb "house manual" is instructions how to replace amenities: this holidayhome is situating in complex where the management can replace amenities and furnitures and there is also a list of prices what the quest should pay. What can I do if the quest does not want to pay or even responce? 

[Marit-Anne0]

If your guest has confirmed through the airbnb messaging system that they broke the toaster, you can make a claim on your damage deposit or through the resolution center.