Can a co-host request an additional payment from a guest?

[Michael3301]

Here's the situation. I own the property and my daughter Emily is my co-host. She is Primary Host and is therefore the person guests expect to interact with. We currently have a guest staying for a month and after the booking was confirmed we asked him if he'd like any cleaning (maid service if you like) during his stay. We quoted him a price and he requested two cleans during the stay (in addition to the standard clean after checkout). We therefore needed to request payment for the additional cleans after check-in.

Not done it before so Emily tried but was unable to work out how to request the payment. I checked up on how to do it, went through the steps to do it through the resolution centre and sent her the instructions. However when she tried to do it she couldn't. The method being used was to go to the Inbox, click on the Guest and then on Details. Scroll down to Send/Request Money and select that. When she did that she was switched to Traveler mode and was set up to request money from a host whose property she'd recently stayed at. If I followed the same procedure I was able to request the additional payment. The whole process appears clunky, no acknowledgement that the request has been sent and nothing in the inbox, however going to www.airbnb.co.uk/resolutions shows it as an open request.

Does anyone know whether the co-host should have the ability to raise a request?

[Paul1255]

Hi @Michael3301 

As you have found, co-hosts (primary or otherwise) don't have the ability to raise requests in the resolution centre on behalf on listing admins.

You either need to do it yourself, or provide your co-host with your login details so they can do it directly from your account.

Paul.

[Michael3301]

Many thanks Paul, always good to have confirmation. Looks like this stems from using something that was originally designed to resolve disputes as a tool for invoicing additional services, also a lack of "signposting" on the Website indicating that you're in the resolution centre, or indeed a clear link to the resolution centre. No doubt the design will get cleaned up in time.

Mike

[Ramona2]

Hello @Michael3301 

Co-hosts can’t:

• Access the listing owner’s payout or taxpayer information

• Review the listing owner’s activity traveling on Airbnb as a guest

• View any messages that the host had with their guests before the co-host was added to the listing

Here are some ways co-hosts can help:

https://www.airbnb.ie/help/article/1534/what-can-a-cohost-do

A co-host can not decide anything about the money and reservation price, can not decide cancellations, price changes or change the reservation.

If Airbnb needs to adjust a price, the host must respond.
Have a wonderful summer!

Ramona