Cancelation

[Lerlak0]

Hi,

Im about to host a family with children who made an instant booking to my property. After she booked, we exchanged few conversation and I found that I was not quite comfortable to host this group.
Can I make a cancelation then? Do I have any penalties? How should I explain the guests?

Best rgds,
Lerlak

[Juliette11]

For Instant Book hosts only

Hosts who use Instant Book may be able to cancel up to 3 times, penalty-free, if they have concerns about a guest’s behavior. Calendar inaccuracy, confusion about pricing or availability, and extenuating circumstances are not covered by this policy.

If you're an Instant Book host and have concerns about a guest's behavior:

1. Go to Your Reservations and find the reservation you need to cancel
2. Click Change or Cancel
3. Select “I’m uncomfortable with the guest’s behavior”
4. Provide a reason for the cancellation

Once you complete these steps, the host cancellation penalties for this reservation will be waived, and we’ll help your guest find another place to stay for their trip.

If it's within 24 hours of check-in, contact us instead.

Note: Instant Book cancellation can be used a maximum of 3 times per year. This exception only applies to Instant Book reservations, and can't be used for any other cancellation reason.