Cancellation Question

Jeancarlo1
Level 1
North Miami Beach, FL

Cancellation Question

If I changed my cancellation policy from Moderate to Strict minutes after someone booked, does the Strict or Moderate cancellation policy apply to that guest?

1 Reply 1
Steve143
Level 10
Limerick, Ireland

Hello @Jeancarlo1,

 

The way the listing details were at the time the booking is confirmed it what applies to the booking. Changes made after a booking apply to the next ans subsequent bookings.

 

In this case the moderate policy will apply to the recent booking.

 

Steve.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.