Cancellations

Alan-and-Michelle0
Level 1
Orange, Australia

Cancellations

Hi
My guest has cancelled his booking for the long weekend in June, however, his dates are still blocked in my calendar.
Please help
1 Reply 1
Clare0
Level 10
Templeton, CA

@Alan-and-Michelle0 Looks like you were the one who cancelled as there is an automatic review to that effect on your listing.  If a guest needs to cancel, they should be the ones to do it, not you, as Airbnb imposes severe penalties for host cancellations, including blocking the original reservation dates so you are not able to rebook them.  Read more about host cancellation penalties here: 

 

https://www.airbnb.com/help/article/990/how-do-host-cancellation-penalties-work

 

If there is a conversation in your Airbnb messages about the guest wanting to cancel, you might be able to appeal to Airbnb to reverse the host cancellation penalties.  

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...

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