Children under 2 Free? NO !

Monica4
Level 10
Ormstown, Canada

Children under 2 Free? NO !

I have hosted families for over three years. Children are the most work because they.....well...they are children. I just recently found out that my listing shows that children under 2 are free. My goodness....the spilled juice on the floors, the fingerprints on my glass doors, extra laundry, diapers in the garbage......all OK "if" I get paid for the extra work but it seems that Airbnb has decided that I should do this work for free? Sadly, the only way that I can stop this free promotion is to change my settings to "unsuitable" for children under 2 and now my listing will not show up when a family is looking to stay somewhere with small children.

 

Oh well, I had better go and check the other two platforms that I use.

171 Replies 171
Sadara0
Level 3
Washington, DC

I agree! We should be able to enter charges for young children upfront and I do not believe they should ever be free. There is never a time that they will not impact the cost of utilities, cleaning, or general wear and tear on our listings. This should not be left up to guests to disclose; AirBnb should make sure hosts know what type of guest they are hosting upfront in order to protect our units and ensure we are fully compensated for hosting all guests. Children are likely to cost us in other ways from child-proofing to cleaning costs and damages. I was surprised to find that a guest requesting a booking from me was not being charged for their child; I should've known that and AirBnb should have that policy included in the listing details so we are aware of it when we are completing information about our units. We are new to Airbnb and I'm finding myself frustrated by all the things we do not know to beware of until the issues arise! Now that we know after having to decline a guest, we have updated our settings to exclude children under 12 to avoid the hassle...

Barry-and-Viv0
Level 4
Perth, Australia

Couldn't agree more! 

Claudia2967
Level 2
Bright, Australia

AirBnb, based on comments here it seems quite clear the majority of hosts do not agree with your position of mandating "Under 2 is Free".

 

These are our business. We decide our rates and tariff policies. You are forcing our hand to take measures to navigate around this issue. Your software should support us by allowing us to stipulate in a variable field, "infants free under X" age, as many other booking engines do. 

 

You are losing commission revenue because of this limitation, through both potentially increased tariffs, and the loss of booking requests all together.  

 

Please consider this 'enhancement' as a matter of urgency in your future software releases.

Barry-and-Viv0
Level 4
Perth, Australia

Well said Claudia, AIRBNB don't really care about the Hosts in my opinion.

Gillian120
Level 3
Peachland, Canada

On checking Airbnb site they quote

 

"If a host adds Family/Kid Friendly as an amenity, this implies that infants, children, and families are welcome in their listing. You'll still need to disclose the total number of guests, including infants and children, accurately when making a reservation request. "

 

 

 

Much too nice to report them to Airbnb for not disclosing they have an infant but will definitely be changing my acceptance of booking note and House Rules after this.

 

Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Gillian120 

if there are more people then booked then you are not obligated to host them. Do not let them in before they accept/pay extra fee for extra people

Or you can contact Airbnb and make them cancel the reservation

I would strongly advise you to charge for infants (put it in your house rules) to avoid such situations.

 

If your listing is family-oriented you may think of the possibility to remove laundry machine from your amenities or to buy coin-operated model. Hotels don't offer it for free either.

 

I will never forget the amount of laundry I had while my daughter was a kid, it was fascinating.

 

Gillian120
Level 3
Peachland, Canada

Hi

Thanks for the comment but do say in my house rules and description that children under 5 are accepted on the discretion of the owner but they obviously did not bother to read it and did not have the heart to cancel once they arrived.  However, I have removed having a washer from my listing, which is a shame as I  really do not mind a guest using it for one load.  As it's upstairs from the guest's suite in my utility room I find it more convenient for me to do it myself and give it back when finished.  Airbnb should let us give more details on laundry facilities offered so we could stipulate times it can be used etc.   I have also changed my acceptance message to make even clearer they must include and let me know the ages of ALL children whatever age.

Linda108
Level 10
La Quinta, CA

@Gillian120   You can edit your amenities to describe any restrictions you might have.  For example, I allow some kitchen use, but limited to light cooking.  You could restrict washer use to a minimum of 3 days stay.

Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Gillian120 

yes, they did count on your good heart and got what they want.

 

We all started without any house rules and then we added them after each new guest 🙂

Debbie18
Level 5
St Just, United Kingdom

I have said this before and I still believe it to be true - Air Bnb have forgotton who they are and who we are; they are the platform on which we list our properties, we are the hosts who offer our properties (out homes in many cases). They should not be dictating to us who we have in our properties or homes (aside from complying with the law, obviously). If we choose to compete with hotels by offering free accommodation for under twos, that should be up to us. It is not a decision that should be imposed by the platform on which we advertise our homes.

Barry-and-Viv0
Level 4
Perth, Australia

Debbie you have said it perfectly! AIRBNB have forgotten where they would be without Hosts!

I'm not sure how much longer I want to be a Host. And, don't get me started on their ridiculous Call Centres!

Gillian120
Level 3
Peachland, Canada

I have just had 4 guests arrive with two children when they specified one child.  Five guests, children or not, is our limit since we are not comfortable with anymore and would not have accepted this booking if they had told us they had an extra child.  This is because our garbage bins get overfilled with nappies and as we let our guests use our laundry facility as a courtesy, find guests with children often exploit this and save all their laundry till they stay with us, even though they are only staying one night and reorganize the rooms to suit their needs, giving us extra work to put everything back when they leave. The said guests asked to use our laundry as soon as they arrived.  

 

Airbnb really need to change their policy so that guests must specify if they have children under 2 even though Airbnb regulation say they should not be charged, so we can have the option to refuse.  Under Airbnb, I understand that guests could bring baby twins or triplets who cry all night, constantly use the laundry and overfill the garbage and all for free!!!

 

Being a grandmother myself there is no way I would book a place and not mention  I was also bringing my baby grandson.

 

We are totally family-friendly and provide toys, highchairs, and cots, which we are happy to do so as long as guests are honest with us and let us know exactly who and what to expect so that we can have the option to refuse.  

 

If anyone from Airbnb is reading this be interested in your comments.

 

 

 

 

Susan329
Level 2
Queensland, Australia

After reading these as I also agree Airbnb should stay out of it it is up to the owner, so from this we normaly do not charge for a porta cot on Stay Now owned by Homeaway regetably so Stayz no more, is to charge for a infant porta cot when a request is made for an infant. We do not charge for this on other sites so will now for Airbnb. That is the answer.

Janet427
Level 2
Tanilba Bay, Australia

I totally agree that infants should be charged.   When a child under two is booked I'm I have to get out and set up a cot,  a high chair, and boxes of toys.  Usually the unit is left with spilt cereal and drinks,  sometimes broken toys and ornaments,  and certainly all the glass doors,  windows and tables have many finger and face prints.   Some parents don't even place the used nappies in the bin.   Why did Airbnb decide that hosts have to wear this all for free.   I am a Superhost and I work hard to make my guests comfortable,  but feel sometimes used.  

Also Airbnb are always giving advice to hosts on how they can be better hosts,  but I don't believe they provide the same to guests.   Some,  many guests treat my place like a cheap hotel. 

We need Airbnb to support us,  the hosts. 

absolutely agree

 

Victoria567
Level 10
Scotland, United Kingdom

Well@Monika

If it eats, sleeps or farts , It IS a fully paid up guest irrespective  of age.

I don't allow children or infants in my home..,,,period!

Barry-and-Viv0
Level 4
Perth, Australia

Couldn't agree more! As a Host I am so over AIRBNB not to mention their USELESS Asian call centre where you can't understand them! I lost my SUPERHOST status due to wrong information they gave me!  I'm not sure that it's worth a pinch of #@%& so not phased about losing it, certainly hasn't made any difference to bookings!!

Fiona186
Level 2
Taupo, New Zealand

Im pretty new to air bnb and have great experiences until yesterday. I just had a couple, who had booked only as two adults, show up with a child as well. When I asked about it they said the child is less than two and is sleeping in a porta cot that they are providing so they didn't think they needed to mention it! I have a 2 and a 3 year old myself and a background in child development- their child is at least 3 probably 4. I suspect they are sleeping in the single bed which isn't even made up with sheets! I am so uncomfortable having people stay in my house who are dishonest like this and wonder what else they are not being honest about. Airbnb has put me in a position where I do not get fairly recompensed in this situation as its not worth challenging them on it as I am fearful of my place getting trashed or them taking it out on me in the review, and these guests know it and are ballsy enough to take advantage of it all for a measly $15 bucks a night! I feel like there needs to be more support from air bnb for hosts where guests are taking advantage of the huge amounts of goodwill it takes to let strangers come and stay in your property. A good start would be to stop dictating that under 2's are free as obviously unscrupulous guests have cottoned on to how to abuse this! 

Barry-and-Viv0
Level 4
Perth, Australia

Fiona you are so right, welcome to AIRBNB who care more about the guest than the hosts who make them the $$$$.

Whose home is it, surely the owner has the ultimate right to charge who they want to?

Just recently we had a couple stay with their 5 year old son and when we told them they had to pay for him they left us the most scathing aweful review, our first one in 5 years and we have been Superhosts, for whatever that is worth, for 95% of that time!

How is that fair?

We now are using other avenues that are much more caring for the Hosts with great results, and we can choose who pays.

Michelle140
Level 5
Palmyra, VA

@Barry-and-Viv0, in response to "We now are using other avenues that are much more caring for the Hosts with great results, and we can choose who pays." What are the other avenues? Thanks.

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