I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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A recent guest that we had left the room with a strong scent. I don't know if it's a perfume or body product but we've been airing out the room for 4 days now and it still smells. What do we do?
How do we prevent this from happening next time?
Our cleaning fee is $15 and thinking of increasing because of things like this
I am with @Barry-and-Lera0
The first time something like this happenEd to me, I bought a very inexpensive O-Zone machine on Amazon. It couldn’t be more than $60. It clears out all orders and I’ve gotten multiple uses sense. Not because guests are so stinky, but now I just use it whenever there’s even a faint odor
Message the guests and ask about the smell. Ask if they can help pinpoint it to a possible spill of something so you can better clean it up.
I had a drunk guest puke in our tinyhouse. You could smell it the moment you walked in the door but there was no indication of where it was. I asked them if someone puked and they told me yes and exactly where. It was on the bedframe and the rug. I tossed the rug and cleaned the bedframe and the smell was gone!