Collected payment date wrong

Pamela749
Level 1
Brighton, United Kingdom

Collected payment date wrong

A guest I’ve not hosted yet keeps changing dates (4 times) and has gone back to her original first date which is fine, thing is Airbnb has sent me an email saying they’ve collected payment from one of her other “changed” dates which occurs much later in the year. My app tells me I’m going to get paid on the proper date she’s changed it to but I’m nervous about it. Can anyone help?

 

3 Replies 3
Pamela749
Level 1
Brighton, United Kingdom

Because it’s long term four months

Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Pamela749, perhaps you could give Airbnb a call to check if everything is ok? Could you keep me updated on this? 

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Pamela749
Level 1
Brighton, United Kingdom

Airbnb have said everything is fine and the money is collected (from my booked dates) but I still feel nervous about it. Just have to wait until my first pay date which is December 14th according to the payment section. It was only because she changed dates so  wildly and then reverted back to the first date made me think it was a scammer.