Just wondering what would be more damaging to a host's rating - to allow a request to expire or to decline a reservation request?
Due to the harsh nature of our area, I always talk with guests before accepting their request to make sure they understand where they will be, and certain requirements (they must have a car, etc.). All this information is on the listing but often people will make a request without reading any of the details.
Sometimes it turns out that they aren't suited to our place and that is fine. I decline their offer and we can all go on our way. I have realized, however, that declining guests hurts my rating. So, too, does letting the request expire. Guests sometimes don't withdraw the request on their side so whatever I do, it seems I am losing.
Any suggestions?