Damages without deposit

[Tanis0]

What's my recourse if I did not have a security deposit? It's a big gash in my flooring, not normal wear and tear. (I do now but not when this guest booked.) I haven't spoken to them about it yet (their stay ended yesterday) but I'm also afraid they'll leave a retaliatory bad review.

[Tanja85]

hi tanis! I am in europe and just had an incident with a broken window. although I had 200€ deposit, airbnb employees explained to me it makes no difference.

btw, they wanted a written document from the glass professional stating how that window broke (which nobody does for free obviously). now I had to cover a guest’s damage of a broke window, meaning 130€, plus received a bad review (4 stars, all the other 26 guests gave me 5 😉 and btw airbnbcosed my case without covering the damage. to the point: security deposit or not makes no difference, once damage is done to your property. when this happens they have only one and the same procedure for everybody. I hope I could help, all the best!