Do you allow guests to eat food in a private room? If so, do...
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Do you allow guests to eat food in a private room? If so, do you provide a table, or let them eat on the bed. New to Airbnb, ...
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I provide one towel, one wash cloth, one hand towel per guest. My cabin has a hot tub. The last guests complained they did not have additional towels for the hot tub. My house sleeps 6 so there is already a ton of laundry for the house keeper on turn overs. Do you provide extra towels for hot tub? And same towels or a different set? Any suggestions on the laundry?
If there was a hot tub to use, I would want and expect extra towels. I would expect at least one extra large towel per person. People will still complain that they want more but I would expect a towel for the hot tub or swimming pool.
My suggestion on the laundry is to run another load or get a larger washing machine.
My view? It's worth going the extra mile for guests - unfortunately, that sometimes comes with more work (which we could all do without). Guests appreciate extra touches to make them feel just a bit more special, so those extra big, fluffy towels for the hot tub could prevent complaints and even push up your reviews (which is never a bad thing)!
If you don't want to purchase/launder more towels, then make any future guests are aware via any communication you have prior to their booking/arrival. Keep it light though, something along the lines of "Hey, we have a great hot tub for our guests to use, you'll all love it - just make sure you bring along a bath towel each and you can use it whenever you like." Be informative - and nice!
I found this blog handy if you're after a few more tips on making your guests feel at home. : https://www.airbnbtips.com/boost-airbnb-ratings/
Good luck - P.S. a hot tub is a real bonus, so I would make a real feature of it!