First dirty guest

[Emma681]

Hi, I’m after some advice. I have been hosting for a few years and have just experienced my first real issue. 

The guest have left a soiled sheet on the bed which has soaked through to the protector and been absorbed into the duvet, the  mattress is ok. The other thing is the spare sheet is missing which would indicate to me that there was an issue on more than one occasion and the guest has “removed” the evidence. The soiled sanitary products in the bin confirm the cause of the stains. 

Now i I was thinking learn my lesson, perhaps make better provisions , thank goodness I had double mattress protectors on. But I’m pretty annoyed that a sheet has been taken on top of a ruined set of bedding. The guest had generally been pretty inconsiderate, left taps running and walking dirt in so I was relieved when they left, I did however pick her up when lost and agreed to dump her broken suitcase for her, I feel I have been nice and reasonable but this seems too much. 

So, do I chalk it up to a bad experience and move on or request she compensate me for the bed linens ? 

Also I am not sure how negative I should be with her feedback, I can’t in good conscience recommend her to anyone else. 

[Jayesh5]

@Emma681 

Thank you for your post. We just had a mom who was joined by her daughter & some backpacker friends but the mom obviously had no sense of responsibility for the booking. It usually takes 3-4 hours to clean the property but was 8 hours just to do the front 2 bedrooms without the extra room and en-suite. Thank heavens the next guests only booked the 2 rooms and their car broke down on the way here!

I am so gutted about having to leave a bad review as this is not normal behaviour for our guests at all.  It was such a special occasion for them with the mom travelling from the UK to see her daughter I hate to taint the memory of their stay really and I can’t even say if the mom on her own would be a good guest.

What did you decide to do? What would you do in these circumstances? I wondered about “Took longer to clean than usual”. And leave it at that???

Its so hard to leave a “warning” review as they have likely already booked much of their forward accommodation to top it off so it makes you wonder if it is worth mentioning at all... Lisa 

PS I think we drop down in ranking when we leave a bad review. Will check if I write one. 

[Merrily2]

Only around 15 guests in from my airbnb beginnings and now the first VERY DIRTY GUESTS I hope I am doing the right thing by sending the following review but if someone could give me some advice I woud appreciate it Also but I cant  use this I know my neighbor said the guests looked like kids the oldest early 20's  I ve had fantastic reviews I have made an effort to be helpful since I stayed (only once) in an airbnb and it was such a pleasure

....................;;;

Danny I know this was your first   guest experience and I was really happy that you chose my condo for your initiation to Airbnb but I cannot give you a good review. 

I do have to say though that the next door neighbors said that your contact with them was fine and that you were very polite – though very young?

You left the condo in a real mess – filthy dishes and food scraps in the kitchen sink a mess in the bathroom and the shower liner hanging off the shower rail and for some strange reason my coffee table was dismantled etc etc. I have photos of this

I know you have already left me a review and again really sorry not be be nicer but I think the best thing about Airbnb is that it creates responsibility we know if we make a real effort to welcome guests into our homes they will at least treat it with respect and leave good reviews so everyone is HAPPY

And on the other hand you as guest should know that your actions will not be forgotten. This review will follow you.  

I paid the friend who does my cleaning 20 dollars extra for the time she had to spend and I am reclaiming this from  you.

[Ian-And-Anne-Marie0]

@Merrily2 

Thats an interesting way of sending a payment request for additional cleaning... and if they don't pay - you get a right to reply! 

I really like that you have been upfront with your guest and reviewed them in an hones way, including your kind neighbours remarks.

I wouldn't be so sure about the "etc etc. I have photos of this". I would be specific on the etc etc and leave out the photos bit.

Leave out the paragraph about the review following the guest.

Only mention you had to incur extra cleaning fees which you will passing on. (no need for the friend and time aspect).