Dear Community,
I have listed 5 different private rooms with a private or shared bathroom and the rest of the house is a shared area between the guest in fully renovated house (so everything is brand new).
It's the first time that I am hosting guest, so I don't have any experience in hospitality business.
My first guest (1 couple with 2 children of 2 and 3 years old) rented a private room with private shower for 49 days so they had 55% discount (very low pricing after all the discount) because they rented the room for more than 30 days and because I am new host.
The guest arrived on the 12th April. I had to go to the house 4 times in one week.
First time I had to go to the house on the 15th April to meet the expert that certified the conformity of the gaz and electricity because he asked the week before the guest arrived to change one gaz tube before he could certify the gaz installation. He needed to come back and check that the tube was properly installed guest after he left. I told the guest we would come. The main door was locked with the key inside so I had to ring the doorbell and ask the guest to open door. I told him not leave the key inside because other new potential guest or I would not be able to enter if he did. We only stayed in the main entrance hall, garage and basement. He controlled the tube and we stayed in the house for 15 minutes or so.
On the 17th April, I asked the worker to remove from the garage and the basement all the tools and construction left over of the renovation. I told the guest in advance. I went to the house to check if they did it the job right. I stayed there for 15-20 minutes in the main entrance hall, garage and basement. I realized that the main door was a bit hard to close and open. The two kids were very very noisy and jumping all around the house.
On the 18th April, I went back to try to unsuccessfully fix the door and adjust the door hinge for two hours. The husband was not home that day. I did not warned them I would come. There was only his wife and noisy kids at home. Again the kids were jumping all around and specifically in the stairs. I was wondering in which state I would find the house after 49 days. I stayed mainly in front of the main entrance door for two hours. And I went to the kitchen to wash my hands and and two or three small plastic caps in the sink.
On the 19th April, I went back to fix the door with the right tools and after watching a tutorial on YouTube. The door was closed with the key inside. So I had the ring the door again. I told him straight never leave the key on the door as any guest can checkin anytime. I told him that I already told him that the other day. He said straight yelling at me he rented the whole house and I have no right to be there. I told him that he only rented one private room and he has access the rest of the common area and there might be other guest. I tried to talk but he continued yelling at me. He yelled at me that I already came the day before when he was not present. That's not normal. That I was there to spy on them. That I was coming everyday. That I must warned him before I come. That he was scared for his family (really? The only danger in the house are those two kids jumping everywhere and yelling all the time), that I had no right be in the house, etc. I waited until he finished to "talk". I yelled back at him he only rented a private room. The rest of the house is a common space and free for access to everyone (me included). I told him that he did not had a rental lease agreement for the whole house where the landlord has not right entering the premise without consent of the tenant. I told him he could compare the room he paid as if he had paid a room in a guest house, bed and breakfast or hotel room. I told him that other guest might be coming anytime. He told me they other guest can come but not me (really ? He is scared of me for his familly but not complete strangers living in the same house). I told him that I have every right to be there for the maintenance, cleaning, repair, ... (very difficult time to find people /staff during covid-19). I told him I did not needed his permission to go the common area. I only need his permission for the access to his private room (which I don't want to go anyway). His wife came and she explained calmly her point of view and I explained calmly my point of view (without telling what I thought about the kids and their parenting). I told them I will respond the same way I am addressed to. If you yell I will yell as well. I will talk normally if you speak normally (like his wife did).
Well, I guess I can put my five star review in my A..
What do you think? How would you have reacted? Am I really too intrusive?
Fell free to comment and share your experience.