Guest books but never shows up

Nita8
Level 2
Port Elizabeth, South Africa

Guest books but never shows up

Can anybody help me to avoid this type of experience when dealings with bookings in the future? 

I received a booking from a guest, Bianca, from SA which I confirmed. She told me she was arriving at 3pm. I rushed home from school to prepare, clean and buy the necessary breakfast stuff.  At 4 I received a cancelled message from Air B&B without any message from Bianca. About 6 that evening she told me she was double booked, which I think was just a lie. She said she was coming to stay with me the next 2 days. No booking was made, so I knew this was another lie.  This type of behaviour is so inconsiderate. Which settings do I use to avoid this type of treatment? Can you report or leave a review somewhere about these characters to warn other hosts? Regards Nita

18 Replies 18
Nita8
Level 2
Port Elizabeth, South Africa

I can't see an option where to leave a review on a person's page who did not stay with you.

Moira21
Level 8
Bispham, United Kingdom

@Nita8 If the guest cancelled you won't be able to write a review. 

It may not be world wide yet, @Moira21 and @Nita8, but hosts are being notified to write reviews for guests who cancel.  Can't find clear information about when this process is activated, but it was developed for guests who cancel after checking in and deciding the space is not what they expected.  

Moira21
Level 8
Bispham, United Kingdom

@Linda108 Hi, thanks for that. I've not had requests to leave a review for cancelled bookings, but then it rarely happens This seems pointless to me. Like writing a review for a restaurant that I didn't actually eat in!!