@Hamza55
You are just starting out on your hosting journey, but what you need to make a priority is cleaning; it’s something that guests are going to be judging you on.
Basically you can’t afford to miss any ‘spots’. Literally you will not make any money & Airbnb will remove you from the platform if numerous guests complain. As a new host you need to make a huge effort. Check everything and make it perfect for each and every guest.
If this guest has evidence and it’s honest?! YOU will know if is a scam or genuine.
And if he checked out after 1 night, then he is due a 2 night refund, BUT Airbnb may side with the guest and give full refund. Depends on his ‘evidence.’
Nothing you can do. I would leave a response if he leaves a negative review regarding cleaning.
dont get personal. This is for future guests to read, not this guest. He’ll likely never come back or look at your listing again.
’Sorry for these issues. We have just started hosting, but have taken immediate steps to ensure all our listings are in immaculate condition from now on.’
Good luck.