Guest did not check -in

Julie228
Level 1
Whitehorse, Canada

Guest did not check -in

Hi,

 

I have a guest that was supposed to check in yesterday. I sent him a text, a message via Airbnb and also via the airbnb email address.

 

Still no responses.

 

How do I mark that booking as a no show ?

 

Thank you 🙂

 

1 Reply 1
Sandra126
Level 10
Daylesford, Australia

You can't. Do not cancel, only guest should do that. Your calendar will become blocked if you do. You will still be paid, according to your cancellation policy. If it is a long stay and you cannot get hold of guest, contact Air (twitter is good). If it is a short stay, don't worry about it.