Guest has three children in reservation request, but doesn't appear in details

[Adrian314]

In my conversation with the potential guest she articulated that she will have three children with her, but in the detail section of her reservation request only one guest appears (herself). I asked her to try reserving again, and the same thing happened. Over two people I charge $18 extra per night, especially with kids. Has anyone else had this happen to a guest. Any idea how to help them?

Adrian

[Branka-and-Silvia0]

@Adrian314 

if kids are more then 2 yeas old, or if you charge infants the same as kids and adults then she can just book for 4 adults.

[Jeff158]

@Adrian314 

The pricing on your listing is working fine.

Maybe 2 of your guests children are under 2 (no charge)

or she's trying to pull the wool over your eye's.

[Adrian314]

That could totally be it. I must have read it somewhere but forgotten that under 2 are not charged. What a relief. Thanks for the simple explenation. Of course, I'll find out when they get here.

[Sarah977]

@Adrian314  One guest is going to have 3 children under the age of 2 with her?  I doubt it.