I am surprised that this feature has not been implemented ye...
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I am surprised that this feature has not been implemented yet. Most other platforms have it. This feature is incredibly impor...
Latest reply
Dear guys,
One of my guest cancelled the booking with 4 days before her check-in.
The politics to my booking is the Moderate one, which refunds 50% until 7 days before the check in.
I believe this way the guest wouldn´t be refunded, isn´t?
Otherwise, I would receive 50% of refund from my guest, ok?
How should I proceed to reclaim it?
Regards,
**bleep**ner
@Fagner0 since your guest cancelled 4 days prior to their reservation date, you will receive the first night's price plus 50% of the remaining nights that were cancelled.
Airbnb will issue you a payout automatically. You do not need to claim it.
Dear @Clare0,
Thank you for your answer, but the problem is that Airbnb refunded the guest 100% and didn´t realized 50% of the refund to me. I believe there´s a mistake because they should already realized the deposit yesterday, as normally happens.
I just confirmed that the settings in my flat´s page to cancelling is configured to the proper refund. It does match. But I received this message in the email, what worried me about:
(Translated of the portuguese version)
"We regret that the (guest name) guest canceled the reservation KAH88S beginning on 04/08/2016. According to their cancellation policy, a full refund was sent to the guest. An adjustment of R$ 1,813 was applied and will be deducted from your account . For more information on payments in case of cancellation, please see our Frequently Asked Questions. "
I don´t know what can I do to inform this to Airbnb because there´s was mistunderstood on this operation.
Thank you one more time,
**bleep**ner
@Fagner0 Not being a staff member of Airbnb, I don't know what to tell you other than to contact Airbnb to find out why they overrode your cancellation policy.
I agree that the message sent to you was inadequate. I have seen instances where some guests have gotten this message when booking, but I don't know which listings, which guests it applies to. One of those mystery policies Airbnb implements from time to time. Also, I cannot say this was applied in your case.
I would contact Airbnb and not settle for anything less than a complete explanation for their action in your case. Try using twitter @airbnbhelp. I get the best results that way.
Good luck.
Thank you very much Clare!
The only think is that I don´t use twitter.
Is it possible contact them using some email, phone or facebook?
Or do you know any other way to contact them?
Cheers,
**bleep**ner
@Fagner0 There is no single email, I'm afraid, but there is a phone number for Brazil:
+55 21 3958-5800 |