@Sarah3087
Ugh, I'm so sorry. AirBnB just encourages this kind of bad behavior. I'd dare anyone at CS to go to their favorite restaurant, smell the rag next to the sink, and try to ask for their money back.
I can not imagine that they really have a secret file with "odor complaints" for any of our listings...I have not seen "sponge funk" anywhere in the T of Service and I certainly can't imagine how they would decide to take money from your account based on said funk. A funk rating system? I can think of a few guests who need "odor complaint" attached to their profile, though.
CS can barely answer emails using full sentences, AirBnB never actually rolls out magical updates that they advertise are "coming soon", and every CS agent gives different information for basic questions. Ignore them all and just keep being a great host.