Guest shows up with additional people not on reservation and threatened a bad review

[Dawn171]

My home is a four bedroom and on my listing it says accommodates 8. 

So two guests check in and then I find out two days later that 10 guests are there. So I contact Airbnb and they tell me I can request extra monies from the guest . Or I can ask them to vacate the premise, well I chose the nicer route and sent a request for the monies and the

guest said they were only going to pay half the amount, and was it worth it to me for a bad review. The guest threatened to give me a bad review. This guest clearly broke the rules but yet threatened me with a bad review. How is it that we as Host must be Super at what we do and keep an exemplary place which I do, with all the extras but yet guests can just be manipulative, controlling and just plain rude.

[Fred13]

"Extra guests no charge" at best promotes 'party time'; at worse it has disaster written all over it.

[Dawn171]

Thank you for your reply,  I disagree that it promotes party time or disaster.  My home listing on Aur BNb has that it accommodates 

8 people only no more than 8 people so why would I have extra person charge on my listing when my home only accommodates 

8 .

[Kelly149]

@Dawn0I recall that hosts used to add a high number ($100) into the extra guest charge to get the Extra Guest No Charge field to go away. Of course we all understand that 8 is a limit but guests maybe not so much. It might also be a point worth reiterating with guests in the future. 

Definitely mention the “threatening a bad review” and exceeding occupancy in the review you leave for them