Hosting

I have just had a nightmare guest. She contacted us 2hrs before she wanted to stay and we agreed a time for check in. On her way here, she confirmed the booking had been made but it was dependent on her uploading her ID. I told her twice that it was nece... Latest reply by Richard322

Hi I own an aprtment in the building and the building works has been delayed, i have two issues:1) i had to cancel a booking as the apartment will only be ready after the original booking, can i ask for extenuating circumstances review? 2) there will stil... Latest reply by Marie405

hi, The Airbnb feature to adjust minimum trip length has been a life-saver for my business, as I could not offer Instant Bookings without this feature. However it is a ton of work to manage as it works on a static calendar basis so I have to update it con... Latest reply by Alex168

I have joined Airbnb towards end of October but since then i haven't received any request let alone any question about my place, please advise me what might be the problem any advise is welcome. i am really excited kind regards,Maatla Latest reply by Carol-Lee1

Hi, I've recieved a direct email enquiry (not via Airbnb) for 36 nights accommodation. It was sent by [Personal information hidden] [Email address hidden] to 'undisclosed recipients'. Any reply is directed to the recipent [Email address hidden] Airbnb i... Latest reply by Leandra6

So, we have a full apartment in the woods. I received a booking from a photographer who said that he wanted to take pictures. I thought he meant pictures of the city/area that we live. When I asked about who was the 2nd guest he said, it's "my model" . I ... Latest reply by Coleen2

Hi,I have a guest who checked out yesterday, didn't lock the door and left all the lights on - when he texted me to let me know he wasn't locking the door, I asked him again please to lock it as he was leaving. Turns out he had been gone for 12 hours, an... Latest reply by Allison116

I just learnt something today. I never knew this existed as I've never had a guest make a booking without paying, but now I'm curious as to how this seems to work. I only noticed by accident that I had a message, and a booking "Awaiting payment" "<guest> ... Latest reply by Matthew285

We live in Kentucky and just got a "cease and desist" letter for our Airbnb. Do any of you have any advice for how to proceed in approaching the county's Zoning and Planning commission? Latest reply by Jann3

This booking had so many problems from day one, just try to stick with me. It's pretty hard to explain. On Sunday night I recieved notice of a booking for one guest for Friday night. He asked a question about checkin which I promptly answered. Days w... Latest reply by Susan740