Guests Expectations

[Juliette64]

I am very new to hosting, two months in, but have already had more guests than I expected I would. I have a very detailed description of the listing and ameneties, as well as photos (some of the photos did not load correctly and I am in the process of deleting and replacing) and am offering something that may be for a somewhat niche group. I think some of my guests booked because of the pricing. I have had a mix of great experiences, and not so great. What I'm most befuddled and frustrated about are those who mark my ratings low for accuracy, when these things were very clearly listed in the desciption and every other applicable place. I have even asked guests to review the listing again before they commit. Is there something else I should be doing to address this? So many professional property people have gotten into this biz, that I think some guests are forgetting how it all started, and that we are not all the same.

[Bronwyn11]

So interesting to see my pet peeve mentioned over and over in this thread....people not reading. I have a waterfront holiday beach house which is comfortable and absolute 1950s. People love the position then complain theres no wifi, only one shower (theres a clawfoot bath too) etc. We provide linen and as the house can take 12 that's a lot of bedmaking when guests leave. We have a four hour window to do a swapover and yet I have a guest saying they have to leave too early at 10am! What do I do? In summer the bookings are back to back. 

This is first and foremost our family holiday house which we are happy to share when we are not there, not a hotel. Once again we will tweak the info, especially the lack of wifi, or remove it totally from Airbnb. As others have said, people have lot sight of the fact that Airbnb started off as sharing private homes rather than commercial buildings.

I find this community very reassuring when I have read a guest's criticism!

Thank you all