Hi Calli, Hi Ana,
I am relieved to read that i am not the only one for who this most illogical thing happens. This start to happen to me since 2 weeks ago, after my 40th guests. I talk with airbnb, they clearly failed to explain what is going on. Also, i politly asked my guests, and they denied that they give me 4 stars in any category. They confirm they give me 5 stars on the 6 categories they had to rate. So the question remains, how airbnb do to turn the average of 5 stars onto 4? Since this doesn't reflect guests opinion, and why airbnb doesn't just turn the overall rating onto automatic formula base on the average nombers of stars given on the 6 categories guests have to rate? Also, i have a screenshot showing my guests overall rating as 5 stars, and a second screenshot of the same guests displaying 4 stars. The only conclusion i can say is that, the airbnb system of rating has a technical problem which turn onto transparency problem. While we hosts invests time, money to deserve our superhost stars, airbnb rating system scrap it.