Greetings from Chicago.
I have two guests, retired teachers from Mexico, arriving tomorrow-- booked yesterday, new Airbnbers, English appears very limited -- I had to translate instructions after sending.
They appear to believe they will get here 12:30p but I asked about where they were coming from etc and when I checked the Amtrak schedule, it appears they will arrive 9:40a. I've messaged to check, but they may be asleep on the train.
If I don't hear back from them, I'll try to follow up with options-- however, while my spanish is fine, it's clear they don't have Google Maps Uber/Lyft etc (I gave them turn-by-turn directions). I'm away in the morning for an appointment and our cleaners is not scheduled to arrive until 12:30p.
Genuinely, I don't think they'll be able to get in and find their room without personal attention, and they may get lost on the way here (I was hoping to head to meet them, given what I've gathered).
If anyone is out there, do you have thoughts or ideas on what I might message, to make this a better experience for guest in this position / avoid disaster?
Gracias a todos!