They don't seem to.
Right now we are dealing with a host is new.
She is a real estate agent with ten listings in
Osaka.
We see 100 photos for each one with stove-
tops on display and dinner for two on the
table (important in Japan because of its
tradition of being on the floor to eat). After
asking her repeatedly and her ignoring us,
she conceded there is no cookware because
there's no cooking even though she was
found by selecting for Kitchen as an amenity.
So obviously Airbnb has some explaining to
do. But not to us. To the host. You can't
deliberately mislead regarding expectations.
Her House Rules -- in Japanese before we
asked for a translation (function didn't translate)
-- does not say anything about no cooking and
even when I point this out rather than make it
honest they give me the silent treatment.
So many dishonest hosts are destroying the
Airbnb experience. Problem is Airbnb does not
want to remedy the situation by eliminating false
promises, a greedy short-term tactic that makes
careful guests such as ourselves less ready to
use Airbnb. Corruption is morph here, since we
got back to nicer days.
Problem is Help does nothing though it promises
attention soon. They seem to ignore the meaning
of what you're saying (and the ramifications) and
simply lie and say everything will be attended to
satisfactorily "soon".
Even seventy-two hours go by and you begin to
realize your case has never even been looked at.
Is that a whole new level of customer service
Airbnb is pioneering? Deceit begets deceit.
Certainly never responding is not good business,
but this is my experience with Airbnb today and
more so over the years. Maybe somebody should
start another company with customer service and
more credible advertising so guests and hosts
don't have to waste time trying to do Airbnb's job
for it. After all it's the model we love, not necessarily
its present incarnation -- kinda like America itself.
