Reserved five nights to what looked like an idillic place in Costa Rica. Read reviews as well as pictures. Not once did my husband and I imagine that getting to this "paradise" entailed two hours of driving high altitude steep mountain, large part unpaved, no railings, no signs, lots of dangerous curves. This while driving in turrential rain, mud slides, rock slides and flooded roads. Thank goodness for the 4x4. None of this is stated in the description. Everyone has the right to know the location of their potential stay. Once we arrived, with frayed nerves, we are met by host in a very dark home. We are informed that the electricity goes out on occasion, so he gave us tea lights to light the home. Yes, I said tea lights! We were so tired we just took turns holding the tea light closest to the shower faucet in order to see the handles and took a very cold shower, since no electricity equals no hot water. The next morning we decide to give it another try and we ventured out of the house compounds. Big mistake! We drove 40 minutes one way, because we got very lost. Mud slides, flooded, impassible roads, steep road. I got out of the car to help my husband make a u-turn so that the car with us in it would not go over the cliff. We finally found a person on a scooter. We paid him to led us to the address. At this point, I would have given him all my money to feel safe! By the time we arrived, I was emotionally and physically sick. I knew I did not want to stay here another minute. I did not feel safe. The nearest town was an hour away. Even to get gas for the car. We call Airbnb and told them everything we had experienced and we told our host as well. At this point, we just wanted to get to another place that we safe. Airbnb credited $103 out of $420 that we paid for the five days. They did not help us to find another place. We had to find a hotel in downtown San Jose for the next three days and pay three times that amount. A bill we did not expect to incur. We felt totally abandoned. I am so disappointed and disgusted in the way this situation was handled by this company, considering that their current revenue is $2.6 billion dollars, of which has been made through the average person such as ourselves, who help keep this company successful. When my husband and I most needed this company to really say we care, to say, "let's help you and make sure feel you're not alone", especially in a foreign country, they took the approach of how much money can be kept from this transaction, and go fend for yourselves. Shame on you.
