@Ned-And-Laura0
Yeah, you just have to take it on the chin I am afraid. There does seem to be a lot of injustice in the review system, and the injustice is all weighted the hosts way.
I understand that with that review of yours Laura, the guest did find 'something' to complain about, but in this review they gave me excellent comments, absolutely no hint that anything could be improved on either in conversation or in messages or in any other way!
Still only managed to wangle a 4 out of them though.......
I think in @Bruna-and-Siana0s case, they have good grounds to have the review dealt with, particularly if the guest was a superhost because, a superhost would understand exactly what a rating like that would do. I feel sure CS would take action in that situation.
But, the problem with reviews like this is, Airbnb sees them as good reviews if you ever complained about it. If the star rating was an overall 2 or maybe a 3 they would conceed that the rating did not match the review and do something about it, maybe contact the guest for a clarification. But all they will say of a 4 when everything else is perfect....'that basically agrees with the guests comments, that was their perception, nothing wrong with that review'!
But that bloody 4 stays with me forever more, a blot on my stats when even the guest agreed I did everything right. I normally 'gush' a bit in my review responses but in this one I was quite cool.
I know it sounds silly but, I felt I deserved better!
Cheers.....Rob