How can I contact airbnb?

[Lucy31]

How do I actually contact airbnb, I keep going around in circles I have had to cancel booking due to a large water leak in our bathroom. I dont want this to go againast me so I want to email them with the information, report from surveyor and pictures.

thanks

[Bruno31]

Use a search engine to find the airbnb phone number in your country

[Sharon64]

Bruno, just Google Airbnb, Inc. telephone number

[Sharon64]

I have been having a problem with people showing up for a two day stay with several loads of laundry they want to do here. I have allowed them to do so and ask they not make mention on their reviews. My guidelines specifically state the washer and dryer is for guest who are staying 5+ days only, but as we know, guest don't often read guidelines and house rules before booking.  I keep my prices very reasonable but the electricity and water is eating dearly at my profit.

Woud it be in bad taste to mention this again on the flyer I leave in the room.

Any and all suggestions woud be appreciated.

[Amaris0]

Click on the link for contact options - Contact Airbnb

BW, Ama

[Clare0]

@Lucy31 I find Twitter @airbnbhelp to be the best and fastest way to communicate.  Also, you can use a DM, private message, with no character limitations so you can explain your situations.  Here's how:

https://support.twitter.com/articles/14606

If you send them a simple tweet it will be public so never include your email address or phone number there.  Use a private message instead. 

[Sharon64]

Call the customer service number. They will cancel it and find another place for your guest. This way you will not be charged a cancellation due to circumstances beyond your control.

[Jay39]

I have a transaction question and can't locate a number to call. Anyone have a number for a personal contact?