@Inna22 Because of the fact that Airbnb tells guests that 4*s means "Good" and then turns around and threatens hosts for anything under 4.7 and strips Superhost for anything under 4.8, I think that hosts saying to guests that they hope they can leave 5*s or that the host strives to make the experience a 5* one doesn't necessarily achieve what we are trying to get across to guests.
Rather than taking that approach, I instead explain to guests how Airbnb applies the overall star rating on the host end. Most guests are shocked that Airbnb would lead them to think they were giving a Good rating and then turn around and penalize hosts for it. One guest said "OMG, thank you so much for telling me that. I gave the last 2 places I stayed a 4* overall, and they were fine places with a nice host where I'd definitely book again. I wish I'd known- I feel terrible to know I may have caused problems for them. Why would Airbnb mislead guests like that?"
Maybe I've just been lucky to get guests who are easy to please and appreciative and would have given 5*s anyway, but judging by that guest's response, I think not. In any case, I've never gotten less than a 5* rating, so I think that approach is effective. And for me, it's more comfortable to just give the facts, rather than somehow ask for a 5* review.
A similar approach could be extended to other things we'd like guests to do. For instance, "Please separate your reyclables into the correct bins" might be ignored, whereas "I will be fined $25 by the city if recyclable items are found in the garbage, so separating your recyclables into the bins provided will be much appreciated, otherwise I will have to don mask and gloves to paw through your garbage to separate it myself" might lead to more co-opèration.
