I have created one scheduled message so far and it goes out as soon as a booking is confirmed. I don't think I am doing it right. I tried to use a short code in it but I don't know if the short code should be in between  or <>. I have tried it both ways and when I see the scheduled message go out on my end what I see is Dear [guest first name] or Dear (guest first name) but it never actually has the guest name in there on my end. What am I doing wrong?
Thanks for the help.