As happens often, I got an inquiry from someone with no information and no reviews. I am not a hotel, so I want to know more about someone before accepting, so I ask for more but hear nothing. Meanwhile the threatening response rate clocks ticks, explicitly saying accept or decline. If I decline, none of the reasons given applies since they don't allow for "lack of information". Plus I know too many declines will penalize me. I realize Airbnb increasingly just wants to generate transactions and seems to have less concern for owners. I get that - it's where they make their money. But any suggestions on how others are handling this? I see one post saying a response is a response, regardless of whether you accept or decline, but NONE of the Airbnb help screens back that up and I don't want to try it and lose my superhost status.
