Hi guys,
we had a terrible guest the other night. She threw a big party and got numerous complaints from the neighbours and eventually we had to involve the police to remove them. Their friends also demonstrated a lot bad behavior in the neighborhood like kicking doors, urinating in the street, yelling at passing cars and so on. Many neighbors were furious. They also made some damages to our property and left a big mess in our house.
Later on the guest gave us a 3star rating on review. Obviously it’s kind of revenge. We called Airbnb and was given a thread to put on all the evidence, the photos, the neighbours complaints on facebook pages. However it’s been 2 days now. We haven’t heard anything from the Airbnb team.
We have a posted a reply to the guest review. But a 3 star rating will give us a headache for very long time. We want it to be removed. Also we believe if we allow this comment to stay on, it will encourage more of this type of antisocial guest behavior. I believe no one wants to see that. Also because of this, now all the neighbours are very against Airbnb, which is a very negative social impact for the whole thing.
Just wondering if anyone has a better idea as how to remove these review. Thx