Hi, I received an email from Airbnb saying I could rank higher if I chose IB. But it's all a bit contrary, if not downright confusing:
Am I missing something here or is this confusing and misleading CAN to MAY, IF and NOT to UNLESS?
Policy
1. The email says: "Penalty-free cancellations. You CAN cancel penalty-free if you’re ever uncomfortable with a reservation or a guest’s behavior."
However when I go to the policy page it says:
"Hosts who use Instant Book MAY be able to cancel penalty-free IF they have concerns about the reservation or a guest’s behavior. Calendar inaccuracy, confusion about pricing or availability, AND extenuating circumstances are not covered by this policy."
2. The last part says that " extenuating circumstances are NOT covered by this policy."
But, further down it says "Unless there are extenuating circumstances, there are no exceptions to this host cancellation policy."
Any thoughts? Am I missing something?