If I cannot get a phone number where I can talk to an actual human being at Airbnb I am going to dro

Randolph3
Level 1
Tamassee, SC

If I cannot get a phone number where I can talk to an actual human being at Airbnb I am going to dro

going to drop my listing immediately. This is ridiculous. VRBO has a 24 customer support number to help its members. What is up with Airbnb being so unaccessible?

2 Replies 2
Hilary-And-Ed0
Level 10
Brookline, MA

@Randolph3,

 

The number is 855-424-7262.  I have used it twoce in the last couple of months, and I always get a human within a few minutes.

Robin4
Top Contributor
Mount Barker, Australia

@Randolph3

Perhaps you need to consider that a travel booking company is going to have a high percentage of variables, that will (in many instances) require some sort of assistance. Airbnb, with 1 million hosts and 2 million + listings around the world would quadruple, or more, their rate of problem enquiry if they made contact information so readily available that hosts and guests would not first seek to solve their issues. Granted some other platforms may offer slightly easier contact information but Randolph, Airbnb have got where they are because they are the best at what they do....I know because I have used other platforms, and I can tell you now, some of them are a lot less contactable than ABB!

If you want to remove your listing simply because you have found it hard to find a phone number, fine! But Randolph I think you would be shooting yourself in the foot!

If you want some contact information try this excellent post submitted by another valued contributor!

Cheers.....Rob

https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M...