Ignoring a pre approval.

[Laurie18]

If I ignore a pre approval request does that affect my response rate score?

I have a question for a potential guest which they have not responded to yet. I don't feel comfortable pre approving before a response from them. (they have been a member for 8 months and have no reviews from previous host stays, I would like to know if they have used Airbnb as a guest yet)

[Janice1]

Hi Laurie

So you have a reservation request which you have not sent a pre-approval for?

I had an enquiry that sounds similar to yours.  In that he was:

New to airbnb

With no reviews

No photo id

No verifications.

I just went a head a declined it with the reason that I was uncomfortable with the guest as there was no verifications or personal photo on his profile.

I did message the guest several times.  The first time was a verbal acceptance on the condition he update his profile accordingly...a few hours later I declined and messaged him to re-apply once his profile was completed (that’s a long story short version).  

There is a wealth of information in help.

https://www.airbnb.co.nz/help/article/360/can-i-decline-booking-inquires-or-reservation-requests

Also search this forum under reservations.  

Regards

Janice

[Clare0]

@Laurie18 The key to this question is: was it a reservation inquiry or reservation request?  Sounds like you got an inquiry.  Responding to the inquiry within 24 hours satisfies as a response, although Airbnb wants you to send a pre-approval.  if you need more information from the guest, just ask and you'll be ok. 

Perhaps you should read this helpful guide:

https://community.airbnb.com/t5/Tips-Tricks/Reservation-Inquiry-or-Request-What-s-the-Difference-A-C...

[Laurie18]

Thanks ladies, I did finally hear back from my potential guest. She has used airbnb once last summer. I think she didn't follow the check out process correctly and reviews were not posted. I feel better about having her stay now. It's good to hear back from some airbnb veterans out there. Appreciate it!! 

(It was an inquiry Clare)