Insta Book

[Michelle1648]

Hi All

I have a few questions for the "seasoned" Air BnB hosts.   I have insta book on but most of my reservations become requests.   I have no idea what about my insta book they are not meeting.  Do I need to ask them every single question that is on insta book? What about identification? I feel some people who showed up this summer were not the people on the account.  Also, someone brought big dogs into my place and caused a premium amount of damage to my epoxy floors, unfortunately it was weeks before it was noticed (the sun had to hit it a certain way) and then we found two big bones under the couch!  It states in my rules that there are no pets.  If the request by passes insta book, why are we not told what criteria they did not meet? 

I am close to pulling the plug on being part of air BnB, I had nothing but problems this summer, not only did I lose 2/3 of my business, I suffered damage and someone was literally entering the property when no-one was there.  We are in the process of installing an outdoor security system because of it.

If anyone has any ideas on the best way to screen guests, I am all ears.  I read awhile ago of a host will not do insta book and screens everyone themselves.  I am all ears to anyone that also does this. 

Thanks in advance!

M 

[Nutth0]

Hi @Michelle1648  for instant book ( IB ) turn to a request it may happen if you have some selection ( please see my picture to recheck ) it located in Listing -> Booking settings 

Another reason if your House rules not allow pets or Suitable for Kids or infants (under 2 years) and the guest has a kid but still wants to stay with you the IB will become a request. Including if they want to check-in before the time you set up.