I am about to qualify for super host status but even though this is the case, I have been informed that I do not qualify for the instant booking feature to apply. The system is reverting my listing to "request to book"
I was informed the following "This is done to introduce additional confirmation requirements to the booking process to ensure a host is ready to accept the reservation. This is evaluated with the basis of long term performance on Airbnb and the short term activeness."
I have never cancelled a booking and have an updated calendar however this seems not right that I am missing out on potential bookings.
I was also told... "to become more active in accepting reservations because once the system detects that there have been more accepted reservations, this will automatically convert your booking process from Request to book to Instant book."
Totally confused given I have never cancelled a booking, I have a 94% response rate, 4.8 rating and over 14 stays in the last 4 months.
Can someone help?
@Cindy Have you declined many reservations? That's all I can think of, as all the posts I've read on this IB issue have to do with cancellations. Maybe if you've declined quite a few, they're using that reason as well. What's your acceptance rate?
I think it's ridiculous, of course, because hosts don't decline reservations unless there's a good reason.
But if you haven't done many declines, I'd contact Airbnb to see what the problem could be. It's not as if they never have tech glitches.
Not one cancellation! See photo of my stats. I am finding this frustrating as I should qaulify for instant booking and I am missing out on getting my house booked. Not sure what else i can do....
Dear Cindy, have any of your guests cancelled a booking ? That sometimes seems to trigger IB being turned off. You can try calling support (don't get your hopes up too much) and doing some little tweaks to your listing such as changing some pictures around or a tiny increase/decrease in price. do this every day for several days. It might help, I tried that on the advice of a fellow host. I'm not sure, due to the randomness of it all, if it sped up my return to having IB but it's worth a try, good luck, Sally
@Cindy it also happened when u decline a guest and he decides to flag ur profile and contacts Airbnb it happened to me and I went mad as the guests were telling Airbnb that discriminate him, how could they was no picture showing and I explain to the support I refuse the booking as I had suspected he was booking for escort, as itself live 30min drive from me, and see no reasons why he will book my place for a week to show the city to his girlfriend while himself live 30min outside the city. and for weeks i never had any booking for that apartment.
I wonder, @Cindy if it's got something to do with your "Response Rate" at 95%. I realize that basic requirement is 90%...but, then again, we're also meant to be given 3 penalty free cancellations, so I'm not convinced that the algorithm sticks to the metrics.
Did you miss responding to someone within a week of IB being disabled?