@Rinny0
Rinny, let it roll off your back, the review system does not take into account that guests are loopy.
A/......guest wants a listing close to the centre of town but finds they are a bit beyond their budget so looks further afield until he finds a listing that suits his pocket, books it and then marks the host down because the property wasn't where he wanted it!!!
B/.......Guest says in the review the stay was perfect, everything they wanted but.....there is no such thing as 5 stars, that is that ultimate that does not exist so gives a 4 star, as in this review!
10 of my reviews are exactly like that Rinny, absolutely nothing wrong, and each time I get one like that my overall rating stats takes a hit, I drop 1% and it takes 20 5 star reviews to recover from that and get back where I was!
The review system is a sham and a complete lot of nonsense where we each live in lala land and pat each other on the back and say what wonderful humans we all are to simply stay in the business of hosting without being delisted.!
Don't take it to heart, just accept it Rinny, and just get on with the business of being the great host that you are.
Cheers......Rob