I have been hosting since the first of January. I have two really nice rooms that I have dedicated to AirBNB in my house. The rooms are in a separate wing with a separate door. I keep the rooms immaculately clean as well as the shared bathroom. I have the house sprayed for bugs every other month. There are NO bugs. The rooms come with a double bed, two dressers, mini fridge (stocked with goodies), a microwave, half dozen bottles of water, snacks, and a fruit basket. I also provide toothbrushes, toothpaste, fresh soap, shampoo, condition, lint rollers, hair dryer, iron and iron board, candies, and lotion. I completely replace my sheets with new sheets every three months. I have four sets and double wash all linens twice with hot water after each guest leaves. I provide super nice egyptian towels which I replace every other day. The rooms have flat screen tvs with a full gamut of shows available. Each room also has a DVD player and guests are welcome to watch any of my movie collection. I also provide high speed wi-fi. Every morning I provide hot coffee (with take away cups), sweet rolls, fruit, yogurt, tea and juice. They have full run of the house with use of the kitchen and laundry facilities. It's a sweet deal. Overall, everyone has truly enjoyed staying at my home and I have gotten great reviews saying they find my home cozy, clean, comfortable and can't wait to come back. I had one bad review from a young woman I had to ask to leave with AirBNBs blessing because she was smoking pot in the room, bringing strange men home every night, having beer parties in the front yard, etc. I gave her several chances and she just couldn't follow the house rules. AirBNB totally had my back with this situation. I just bought my house and have put a lot of money into it, and I want people to enjoy themselves, but I am very aware of keeping the house in good shape and nice also. Then today I get this really horrible review from this woman stating that the house was so filthy it made her want to vomit, that her room was infested with bugs, that there was dog odor everywhere, that there were dog snacks and filth on the floor, that it smelled like I washed the dogs in the bathtub, that there were hairs on the dresser, that the light didn't work (the light works, it has a remote control that I showed her how to use) and that she was disgusted by all the favorable reviews that were obvious lies I had gotten and that although she didn't think it was "her place" to tell me how to live my life, my home was disgusting and I needed to clean it and she couldn't believe how I had so many good reviews. My house is immaculate. I take a lot of pride in my house, and it is spotless. The guest rooms are separated from the rest of the house and the dogs have never even been in the rooms or wing at all, unless it is for a few seconds when they follow me in when I replace towels. I clean the bathroom every other day. My ad clearly states I have dogs. I have three shih tzus. However, they are not allowed in the guest wing at all. It is shut off by a door. My dogs are groomed monthly (I don't even wash them at home, and I'd certainly never bathe them in the guest tub!), and when I have guests they stay in what I call my kennel, which is an enclosed patio with a doggie door. You cannot smell them. In fact when they are in the main house, they wear belly bands (diapers) so I know there are no accidents! I don't have bugs. I get the house sprayed every two months. The rooms are kept immaculate. This person stayed three nights and came in short notice. She never complained or contacted AirBNB about me, and she acted like everything was great while she was here, and it took her two weeks after she left to write the nasty review. It was just horrible. I feel like crying. I have put a lot of money and energy into this. And now people see this horrible awful lying. I have contacted AIrBNB and it is under investigation, but I am just sick. Obviously, this person has issues to maliciously hurt someone for no reason is a sick thing to do. Has anyone else had an experience like this? It may seem like I am a bit OCD, but the point is, my house is kept very clean and decent. I am just so upset.
