I love Airbnb but, I just don't know how much more of this useless 'tinkering' I can stand!
I have just about had enough!
Two fairly major changes have taken place recently that do not make sense on any level.
1/... The host review page:
Here is what we used to have until a couple of weeks ago.........
Write a review, give em some feedback, rate them in 3 categories and give them a thumbs up/down and submit it....all on the one page.
There was a certain logic to it. But I guess the powers that be thought....'Why should guests have all the review pain, lets give hosts a bit of curry too'!!
How best to achieve that........ like this of course......
It achieves precisely the same thing but it is now spread out over 6 pages. What person in full control of their faculties would consider that this is a warranted improvement.
There are so many glaring problems with the platform that have been ignored for years despite repeated calls, and all they can set the R&D department to do is come up with bleep like this and bugger up something that did at least work ok!!
2/.... Guest Resources:
This alteration is just plain insulting and is already the cause of complaints here on the CC.
There is a spot on each hosts listing page where we put in the specific details that we want a guest to know prior to their check-in.
Ironically it is still on the listing page...here it is, or was, an hour ago!
It says ..."Only visible to confirmed guests......WRONG....it's gone, guests don't get to see it at all any more. It used to be on their booking confirmation.
But I have just booked a stay with a fellow host in August and when I do what I have always done and click ..."View Itinerary" instead of getting a statement of what I have booked with the guest resources on the left of page.......this is what I get......
'Itinerary' has gone and been replaced by 'Trip Overview' and you then have to click on 'Your home reservation' and are then presented with this screen....
All the guest gets is the house rules, who is staying, a stay date and the address. The guest resources have entirely disappeared and try as I might I could not find them anywhere on the booking confirmation. It simply says 'Check-in, instructions will be visible during your stay and that's it, the field is not expandable to reveal any resources....it's just general waffle about what we can do and what we can't!
Why on earth is this company hellbent on destroying what works and spending valuable time and resources introducing measures that don't!
As I said, I don't know how much more of this I will put up with. I wish to God someone would take a bit of notice and get us back where we were a couple of years ago!
Cheers......Rob