My listing price changed

[Kalila0]

Hi, everyone.

I have just booked my very first guest and am working with Smart Pricing. It was my understanding that you could insert a minimum fee to make sure that the reservations did not drop below your comfortable zone.

I settled a minimum fee of 55 USD per night. I allowed for a 20% discount, in this first moment, for guests staying over 28 days - which brings my fee down to 44 USD. However, the system charged 37 USD per night for a 30 night stay.

Has anyone experienced a similar problem? Is it possible to contact AirBnb directly to figure what is going on?

 I greatly appreciate any input. 

[Linda108]

@Kalila0  Are you a co-host or did you snooze your listing?  I cannot see it so cannot help you.

[Kalila0]

Hi, Linda. 

I´m a co-host for my parents. Would it be better if they posted the question?

[Linda108]

@Kalila0  Most of the hosts who are trying to help out on this forum find it useful to look at the listing so we can see if there is something that we can recommend be changed.  We look at the listing on the profile unless, like you, the poster is a co-host which means you need to post the URL as well and identify yourself as a co-host.  It is good that you are helping your parents, so I look forward to your posting the URL of the listing.

[Kalila0]

@Linda108 

Thank you very much for the guidance. It´s all very new to me and I am trying to adjust as best as possible. 

Going forward I will always identify myself this way. 🙂

URL: https://www.airbnb.com/manage-your-space/19329138/details

It´s an honor for me to help my parents anyway I can. They are the best and I am very blessed. 

Once again thank you for your help and kindness. 

[Linda108]

@Kalila0  The link you sent to me does not work because it is a link to manage the listing, which you have access to but I don't.  The link you can send to someone who is interested looks like this which is to my listing:

https://www.airbnb.com/rooms/4987827

If you cannot find this URL, have your parents post the question or contact Air BNB.  Here is a guide to contacting.  Sorry I couldn't be more help 😛

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Kalila0]

@Linda108

This actually helped a lot. Here´s the correct URL: https://www.airbnb.com/rooms/19329138

Please, let me know if it works this time around. 

[Marit-Anne0]

@Kalila0

Url is broken or incorrect. I belive it must have to do with long term discounts, but only guesswork until we can actually see the listing.

[Kalila0]

@Marit-Anne0

Thank you for replying. 🙂

Here´s the correct URL: https://www.airbnb.com/rooms/19329138

Please, let me know if it works this time around. 

[Marit-Anne0]

@Kalila0

There is a 20% monthly discount - could that be it ?

All free days are pretty constant at USD 55 though - but we are unable to check the prices for those days already booked.  

Bit of a mystery.

[Kalila0]

.

[Kalila0]

@Marit-Anne0Marit!

Unfornately, no.

The 20% monthly discount brings the daily price to $44 and the system processed $37. 

Hahahahha, a mystery it is.. You said that right.

[Linda108]

@Kalila0  I was able to view the listing and as @Marit-Anne0 stated, the calendar reflects rates from $55 - $60.  The monthly discount is shown as 18% so if the dates booked at the $55 rate, the discounted rate should be $45, not $37.  So, I guess you will need Air BNB to sort this out for you and correct if necessary.  Use the link I posted earlier to learn about how to contact Air BNB.

One thing I noticed in the description and in the pictures was that the kitchen was available, but the amenity list crosses out the kitchen.  Bit confusing.

Good luck helping your parents with this new business!  Let us know what you find out just for our education as well.

[Lizzie]

Great detective thoughts there @Marit-Anne0 and @Linda108. 🙂 

Hello @Kalila0,

I do hope you get this sorted with the Support Team, once you do please can you come back and share why this was happening in the end, it may also help other hosts in the future - plus, I'm sure like me, Marit Anne and Linda we would love the mystery solved too.

Thanks,

Lizzie

[Kalila0]

Hi, @Lizzie @Linda108 @Marit-Anne0, 

I was speaking to an AirBnb expert but have now been re-routed to the Support Team.

I greatly appreciate all the help and support you provided and will most definitely come back once I solve this mystery. 🙂

Kind Regards.