Need some help

[Megan12]

So, 

I want to know when the "First Message" goes out in terms of the booking process.  I have searched the Community Help and found three conversations started asking the exact same thing and none of them had any responses.  Is there someone else that can help that actually works for AirBnB if we can't get the answer from the community?

OR, if anyone knows the answer to my question, feel free to respond as well!