Neighbour disputed and texed just like a ghost

[Maryam43]

This is the text I have just received from this user **** which made us very nervous. Please note its a condominium but despite apartmentwith one central entrance , every unit has its own private entrance .

"I just wanted to say thanks for buying a condo and making it an air bnb. Sarcasm! My home used to feel safe. Used to! It doesn't feel safe anymore thanks to you. My family doesn't feel safe. If I wanted to live in a hotel or apartment building, I would have. Thanks for taking away the safety of my home. The numerous people coming and going at all hours of the night is disrupting. I hope the money it puts in your pocket is worth it. **bleep**! "



And this is my reply :


Good evening neighbor.

I purchased this property for our Parent who usually would be in Canada 6 months a year. Before we purchasing this unit we read and double checked any existing policy against short term rental in condominium certificate. There wasn’t any issue against it.
Although we are the owner of unit and affording a 9% mortgage rate is such a hard job , we take safety and security issues first . I can‘t express my feeling that you found yourself unsafe as We also are a family and I know how important is that and because of this fact we never rent out our property to people without reference and confirmed identity. In addition We set strict rules such as quiet hours after 11 pm , no party no event no etc . Just to not disrupting our neighbors.

BTW May I know which unit are you living in? I wish instead of calling us **bleep** If there was anything that annoyed you kindly provide us more details about that. Cause I don’t have any security camera or microphone to see which groups violated the rules. I also would like to ask you if you have any recommendation, any rules and direction that I can set in our house policy to prevent any dissatisfaction for the periods of time my parent are not here , please advice me. I’d follow all of them in your favor.

And finally , my spouse and I do apology for any inconvenience that probably one of our guest caused you and If I meet you I will apology in person as well.

We always try our best and only accept family group or business people with reference and confirmed Identity. However, sometimes errors may happen beyond our control.

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What should I do now ? could you please let me know if I have any right or any other action to do?

Thanks a lot.

*[Personal information hidden – in line with the Community Center Guidelines]

[Sarah977]

@Maryam43  Wow, what an articulate, polite and well-reasoned response to a nasty neighbor. I'd be interested to hear what kind of response you get from them, if any. I can't imagine what else you could do at this point- are you allowed to have a camera at the entrance so you can see who's coming and going from the unit? That would be ideal. Otherwise, make friends with some other neighbor (or this one, if they respond nicely and apologize for their approach, which I doubt they will) who you could ask to please call you immediately if your guests are causing any disturbance.

[Maryam43]

Hi @Sarah977, Thanks for sharing your opinion.

Well we prefer not to install a camera, however as our home is equipped with smart home security system we can have logs of evrytime guest come in or out. I can say we had a group of 4 guests one night before and they had checked in at 2 am and 5 am. this is what smart lock log says. So I doubt maybe they made any noise and therefor messaged the guest to make sure if they had any interaction with any neighbors. But, they denied that. 

The problem is the person who sent those comments has not verified any email address nor their phone number and Iam surprised how someone can signup with a fake email , send a request or inquiry even without confirming their identity or email. Anyhow as of today I have not received any response. The only thing I am worry if they commit any disrespectful behavior with guests.