No more review replies?

No more review replies?

I can't seem to reply to reviews lately? 

 

When did this change?



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Contact AirBNB
4 Replies 4

@Tracy0, Profile --> Reviews --> Leave public response.

 

Screen Shot 2019-05-01 at 9.46.05 PM.png

 

 I used to reply to reviews but no longer get that option...both of these guests left within the last week.

 

screenshot-www.airbnb.co.uk-2019.05.02-06-15-02.png

 



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Contact AirBNB

screenshot-www.airbnb.co.uk-2019.05.02-06-15-02.png



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Contact AirBNB

@Tracy0  I just looked on mine and the 2 guests I had in April who already reviewed does have the Response option on them, but the March ones don't, so I guess there's a cut-off date, but I don't know what it is. But you say yours are quite recent, so maybe a glitch you need to contact Airbnb about?  

While youre at it, maybe ask them what the cut-off date is for review responses and post it here- I'd be curious and haven't seen the answer in the Help pages.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.