Ok, I have been hosting on airbnb for about a year now and I have a situation that I want to throw out there and get some feedback because I am at a loss on what to do..
I am superhost status and 5 star reviews, and I always leave a review for the last guest that stayed at my unit. My unit is in a downtown area (urban neighborhood) not necessary bad just not upscale. I have about an 80% rental rate and have not had any issues thus far.
The last guest who stayed with me, booked wanted to come immediately, could not instant book because no reviews yet. They are local guests and when they showed up for the three day stay looked as if they just got kicked out of someplace, many bags and boxes. As time passed it was obvious that they had some problems, even my neighbors brought to may attention that they where out smoking and such at all hours, about ever half hour. had other cars stopping by to drop stuff off or give them a ride someplace.
it was 25 degrees out and most of the windows where open there where obvious signs inside that they where smoking inside. They tried to clean up (I think the best they knew how) but was still left worse than I have seen from my guests. They did ask for another night and asked if I could do a long term rental. I did grant the extra night but said could not do a long term rental as I have bookings.
Now you know where I stand. I would rate them like this. house rules a 1, clean 2, and communication 4 and would not want them staying again and check this box.
Since they are local I don't want any issues as they know and live near the area. And with 0 reviews they wont be able to instant book again and I would not accept a rental from them.
Do you know if i have the ability to block a user from renting from me? Should I leave a review?, please give me some of your opinions on this.
Mark