I am listed on Airbnb as host . Received my first booking from them . Airbnb charged the guests . Guests stayed for 14 nights and checked out on Jan 17 /2016 , today is Jan 23 / 2016
Untill now ... I have neither received any patyments against this stay from Airbnb , nor they have bothered to inform as to what is causing delays , although they show my earned amount , but the transactions column states ... NO TRANSCATIONS ?? I am located in Lahore , Pakistan
Stressful point is that there are no CONTACTS LISTED at their site to which I can call and discuss this problem , which is a PAIN ..there are no e mail address , YET ANOTHER PAIN all feed back I get from their help centre is .... ASK THE COMMUNITY , Is it the community which is booking my property ???? similarly is it the COMMUNITY WHICH IS RESPONSIBLE FOR MY PAYMENTS .... ??? obviously NO , It is Airbnb which makes the bookings , collects the payments from guests and is exclusively responsible to reimberse my dues to me . Regretably whem it comes to payments , they rather than helping out the hosts with regards to outstanding payment related feed backs , hide behind the community , give no contact numbers , give no e mail addresses to the host to discuss such important issues ?? My payments are as important to me as these are to Airbnb ... But unfortunately after Airbnb collects the payments from guests , they show no sense of any responsibilty towards their hosts to advise , help or guide them with regards to hosts outstanding dues .. WHY IS IT SO ???? I am under mental stress , strain and find myself helpless what to do with regards to my outstanding dues towards Airbnb as they are all quite , no feed back in this regard at all , no contacts , no e mails to discuss this issue . PLEASE HELP me to understand their work philosophy. WHAT SHOULD I DO
Thanks
Aijaz , Lhore , Pakistan